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FAQs

What is the Cool Earth shop? How does it work?

The Cool Earth shop is an online charity store with a difference. Shop both physical and virtual gifts that raise funds for Cool Earth’s rainforest partnerships around the globe. 

All profits from the shop will help improve livelihoods, build resilience and increase food sovereignty so that communities can thrive and protect their rainforest. 

What happens when I buy a virtual gift from the shop?

Virtual gifts represent a donation to our rainforest conservation work, and help provide a sustainable income for a community in our partnerships. If you buy a virtual gift, 100% of profits from your purchase will be donated to Cool Earth’s work.

Virtual gifts are a great alternative for friends, family, or the person who has everything. And the best bit? They don’t cost the Earth and are completely sustainable. 

How do I find out about the impact my purchase has in Cool Earth’s partnerships?

If you opt-in to receive email updates from Cool Earth, we’ll keep in touch with details of how donations like yours have a direct impact on protecting rainforest.

Can I just make a donation instead?

Please visit coolearth.org/donate to donate. Thank you for your generosity.

I'm having trouble with checkout. Can you help?

We accept the following payments by Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay.

If you are experiencing any issues with payments please contact shop@coolearth.org

Are your t-shirts sustainable?

Our T-shirts are printed and fulfilled by Teemill and are part of a sustainable, circular economy. Find out more here.

How do I return an item?

If an item is faulty or damaged, we will refund or replace it for you.

To return an item, please email us within 14 days at shop@coolearth.org with your order number and reason for return. Then package your item, including a note with your order number, and return to:

Cool Earth

Tremough Innovation Centre

Penryn 

Cornwall 

TR10 9AQ

Please note that virtual gifts count as donations, so our returns policy does not apply.

For more details on returning items, please visit our Returns page. 

More questions about your purchase

Please get in touch at: shop@coolearth.org  

Media or publicity enquiries

Please get in touch at: media@coolearth.org